Refund Policy

1. 7-day withdrawal

You may withdraw from any purchase within 7 calendar days of payment, without giving a reason, and get the full amount back.

To ask for it, write to vortex@pontesgaming.fun from your account's email. Access to the plan ends automatically once the refund is confirmed.

Withdrawal is for people who really change their mind. Repeatedly buying and asking for refunds to use Sforix for free is an abuse of that right: the refunds the law requires are made, but new purchases from the same person may be refused.

2. How the money comes back

Through the same payment method: a card refund or a Pix return through Mercado Pago or Stripe. We request the refund within 5 business days; how long it takes to show on your card depends on your bank.

3. After 7 days

Periods in progress are not refunded proportionally. You keep access until the end of the paid period.

Dollar plans (Stripe) renew automatically: cancel in My account before the renewal date to avoid being charged again. If a renewal happened that you did not want, you may ask for it to be refunded within 7 days of the charge.

Real plans (Mercado Pago) are prepaid and do not renew by themselves.

4. When we refund at any time

Double charge or an amount different from the one advertised: we refund the difference.

Closing of your account or of a paid tool by our decision, without any breach of the terms by you: we refund the unused paid days proportionally.

Complete unavailability of the service for more than 72 hours in a row because of our failure: we extend the plan by the same number of days (see the Terms of Use).

5. Switching plans

When you switch plans, the days left on the previous plan become days of the new plan. If you withdraw from the new plan within 7 days, we refund what you paid for it and the previous plan comes back with the days it had.